Originally a front-end developer and visual designer, Andy migrated towards the world of UX with a covert desire to seed the importance of design (with a big D) earlier in the conception of projects.
Andy Thornton

Find Andy on:

Before joining Clearleft, Andy worked as a freelance Experience Design Consultant helping Whitbread shape the service design of Hub hotels. Prior to that Andy’s career at POSSIBLE and Fortune Cookie saw him providing both strategic UX leadership and hands-on human-centred design skills across a broad range of clients such as British Gas, Pearson, UEFA, Legal & General, Camden Council, Royal Horticultural Society (RHS) and Royal Institution of Chartered Surveyors (RICS).

Nurturing customer-centric business culture

Andy believes that the age of business disruption has well and truly arrived, and keeping customers happy is more critical to success than ever before. Organisations that fail to satisfy their needs, whether large or small, public or private sector, are at serious risk of failure. As a Strategic UX Designer, he has a keen interest in helping businesses become more customer-centric by creating intuitive, immersive and inspiring digital experiences that meet measurable outcomes, along with practical UX mentoring and guidance.

Away from the studio

Andy describes himself as a bit of a social recluse who enjoys getting away from civilisation as much as feasibly possible. His once deep love of the world of glitchy electronica has faded somewhat with age, but he still tries to get out to a couple of gigs now and again.

Recent articles by Andy

Professional Development Framework: Roles

Advice, Opinion

In what feels like the blink of an eye for us at CLHQ, it’s been 7 months since we publicly released our professional development framework. In that time we’ve received lots of helpful and insightful feedback from the design community in terms of how it’s been useful, how it could evolve, and where we want to take it next.

A Professional Development Framework for Design

Advice, Announcement

Clearleft has been working on a professional development framework to share with the UX Design community. Here's how, and why, we've arrived at something we hope is potentially valuable to you or your design team.