Our thoughts and perspectives

Every year at Leading Design London, something special emerges, and 2024 was no exception. This sold-out event brought together 15 world-class speakers and 240 design leaders in the iconic Barbican Centre, surrounded by the leafy paradise of the Conservatory and striking Brutalist architecture.

If this work isn’t done at the start of your change process, ultimately you risk replacing one broken system with another.

Save the dates: June 10th to 12th.

A collection of curated links for designers, UX professionals and design leaders.

Recently, I ran a workshop on bridging the gap between research and design at Leeds Digital Festival.

A collection of curated links for designers, UX professionals and design leaders.

As summer draws to a close and there’s that ‘back to school’ feeling in the air, I’ve been thinking about what it is that makes Leading Design London 2024 (6–7 November) the must-attend conference for design leaders.

It’s a compelling notion that 'behind every great customer experience is a great employee experience'. But does that match reality?

What exactly is the difference between coaching and mentoring and when should you choose one over the other?

A collection of curated links for designers, UX professionals and design leaders.

A collection of curated links for designers, UX professionals and design leaders.

Three magnificent days of design knowledge.

Here’s how I interpret the top-level guidance in the Web Content Accessibility Guidelines.

A collection of curated links for designers, UX professionals and design leaders.

Recently we realised we didn't have a written browser support policy. We decided to rectify that. We wanted a policy that would focus on outcomes for the user: rather than fixating on specific browsers, we needed to consider capabilities. It turns out there’s an initiative for that.

Feedback is a gift, especially when it’s from a busy client team, but are we making it as easy as possible for them to give us the right gift?