Our thoughts and perspectives

I wrote a book about service workers. It’s called Going Offline. It was first published by A Book Apart in 2018. Now, it’s available to read for free online.

Why fancy tools and forced fun won't fix your organisation's collaboration problems - and what will.

A collection of curated links for designers, UX professionals and design leaders.

I’ve approached curating the Research by the Sea conference as I would a research project, with a research plan. Read more about what you’ll expect to learn during the two days in Feb 2025 at Research by the Sea.

Harry Brignull’s excellent book Deceptive Designs focuses on the tricks used by websites and apps to make you do things that you didn't set out to do. Avoiding deceptive designs should be a simple ethical choice but sometimes laws and regulations are required to ensure that companies are looking after the needs of their customers. Some deceptive patterns are already illegal in the EU and US and here in the UK the recently published Consumer Duty regulations are a further step in the right direction.

Every year at Leading Design London, something special emerges, and 2024 was no exception. This sold-out event brought together 15 world-class speakers and 240 design leaders in the iconic Barbican Centre, surrounded by the leafy paradise of the Conservatory and striking Brutalist architecture.

If this work isn’t done at the start of your change process, ultimately you risk replacing one broken system with another.

Save the dates: June 10th to 12th.

A collection of curated links for designers, UX professionals and design leaders.

Recently, I ran a workshop on bridging the gap between research and design at Leeds Digital Festival.

A collection of curated links for designers, UX professionals and design leaders.

As summer draws to a close and there’s that ‘back to school’ feeling in the air, I’ve been thinking about what it is that makes Leading Design London 2024 (6–7 November) the must-attend conference for design leaders.

It’s a compelling notion that 'behind every great customer experience is a great employee experience'. But does that match reality?

What exactly is the difference between coaching and mentoring and when should you choose one over the other?

A collection of curated links for designers, UX professionals and design leaders.

A collection of curated links for designers, UX professionals and design leaders.