We can help you to


Understand…

what your customers value, identify opportunities for innovation, and develop a digital strategy for the future.

Increase…

customer satisfaction, build sales and introduce efficiencies through new and improved products and services.

Lead…

highly capable, motivated teams by collaborating with our practitioners and building a culture of design thinking.

Start small for quick impact

We recommend starting small and making quick wins. Use that success to build support and momentum for bigger change.


Spotlight

1–2 days
Gain clarity to move forward through a bespoke workshop. Our design consultants will question, listen, synthesise, and report to give you actionable fresh perspective on a pressing problem.
Get in touch

Design Sprint

1–2 weeks
A design sprint can solve a nagging problem and will help your team deliver value fast. We’ll facilitate the sprint and work with you  to tackle a big challenge, improve an existing product or validate a new one.
About our design sprints

Accelerator

1–2 months
Transform an idea into a market–validated concept in a couple of months. This is a fast–moving engagement that helps businesses build momentum by gaining a clear view of the opportunity, vision and requirements.
Get in touch

Invest in design for the long term

We’ll devise a longer term engagement tailored specifically to your needs, be it a fundamental redesign of your core products and services, an extended programme of research, or comprehensive transformation of your digital offering and design capability.

Strategy & Transformation

We’ll help you build sustainable design capabilities through mentoring, training and defining your design operations. We can reshape your team to be more sensitive to customer needs and influence your organisation’s culture, mindset and approach to digital. We’ll help design be a fundamental part of your organisation’s decision making process.

  • Digital strategy
  • Design operations
  • Training, mentorship and coaching
  • Experience visioning and value proposition design
  • Content strategy & brand messaging
  • Digital-first branding

How we helped Virgin Holidays redesign its digital culture

A group of people reviewing designs

Research & Insight

Great design begins with great research. Using a blend of qualitative and quantitative techniques, we can uncover your customers’ needs, problems and desires. We’ll help you challenge assumptions, build empathy and extract novel insights with actionable recommendations to feed into products and strategy.

  • Stakeholder research
  • Generative user research
  • Usability testing and heuristic analysis
  • Emerging trend, behaviour & market analysis
  • Behavioural segmentation and persona creation

How we helped Spotify make smart decisions about their customer development strategy

Two women discussing wireframes

Design & Development

We’ll work within your teams to research, co–create, test and refine digital products and services that customers actually want, and which create lasting business value. Our design and development teams collaborate closely, keeping the design intent intact, and integrating our workflow within your organisation.

  • Digital service design
  • Product design and development
  • User experience strategy
  • Interaction design and prototyping
  • Design systems and pattern libraries
  • Fast, accessible, responsive front-end code
  • Component libraries (eg. in Fractal or React Storybook)

How we helped Brighton & Hove Council use digital to transform an underperforming service

Danielle and Jeremy working together

Design Leadership

The appetite for design has never been higher, yet many organisations are struggling to build a truly creative culture that delivers genuine business value. We help increase your team’s velocity, bring products to market faster, improve your processes and build design maturity from within your organisation. 

  • Mentoring leaders and coaching teams
  • Co–creation of vision and strategy
  • Establishing organisational design culture
  • Design maturity appraisal
  • Professional development framework creation
  • Design system creation and management

Watch Andy's talk from UX Week: The Accidental Design Leader

Andy Budd talking at Leading Design conference at the Barbican, London