Rapid prototyping to explore ways to onboard customers
How do you work with an in-house team to accelerate the creation and testing of new product features for onboarding customers?
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Using insights to redefine a vital public service
How do you use research findings to enable decision-making?
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Systematising an organisation’s design library to usher in their digital future
How do you kickstart a digital transformation with consistency and a customer-first mindset?
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Building a multi-brand design system
How do you make a membership model more human-centered, and reflect those changes across nine different sites?
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Suffolk libraries
Migrating thousands of pages to a new CMS with new design patterns
How do you replatform and refresh legacy content, and provide a modern, scalable, and efficient web publishing system?
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Engineering brand
Understanding local users on a global scale
How do you design for local needs when you’re an international brand?
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Helping teachers inspire future engineers
How do you go from a half-formed idea to a launchable platform in a matter of months?
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Putting customers at the heart of business decision-making
How do you create a common understanding of your customers when you’re growing fast?
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