User Research

User Research involves finding out about the desires, needs and preferences of a website’s users.

User research is a vital part of user-centred design. It can take many forms, including surveys, one-on-one interviews, informal testing, and contextual inquiry (observing users in their own environment).


Case studies featuring User Research

Royal Borough of Kensington and Chelsea

Royal Borough of Kensington and Chelsea

Clearleft worked with the London council to fundamentally change their approach to digital publishing, resulting in hugely increased user satisfaction and a much easier internal workflow.

University of Portsmouth

University of Portsmouth

Clearleft helped Portsmouth redesign their site for prospective students.

DACS

DACS

Clearleft helped this non-profit arts organisation deliver its content in an inspiring and persuasive way.

Family Investments

Family Investments

Clearleft created a welcoming and friendly website for this mutual financial organisation.