VGLC cover

Virgin Group Loyalty Company

VGLC on-boarding discovery

How do you design the optimal user experience to translate members of the VA Flying Club into their reward scheme?

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Jerlyn standing in front of a whiteboard sketching the user journey

Well known retail giant

Mapping the omnichannel customer experience

How do you uncover the opportunities for a unified retail shopping experience across in-store and online?

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Three people gathered around a table, happily working together.

High-End Department Store Chain

Developing creative confidence

How do you build a product team's capabilities and confidence to deliver a responsive e-commerce proposition?

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A laptop and a phone showing the same website.

The Holiday Place

Upgrade to a new class

How do you go about game-changing digital rebranding, giving an entire business a strong competitive edge?

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A cartoon-style illustration of a happy bearded hipster.

Bison Beer

Cater for new tastes

How might a team of designers quench the thirst for a beer delivery service?

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A guitar in its case.


Open up to new audiences

Where in the world is next for this ever-expanding brand?

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