The biggest effect you can have when designing an online form is to ask the right questions, and only the right questions. In this video, Richard shows how the question protocol can help you do just that.
Richard began his career designing the UX of web sites for numerous dot com start ups as well as large organisations including Barclaycard. He moved on to become the user experience lead at Multimap, Europe’s most popular mapping site, which was acquired by Microsoft. At Clearleft his work includes designing a radical new location-based search for Gumtree, creating a responsive, mobile-friendly site for Kew Gardens and redesigning the Royal Borough of Kensington & Chelsea website from the Council’s internal culture outwards. Most recently he redefined the digital strategy for Theirworld, a charity campaign for education of children globally. Richard was named as one of Wired UK’s top 100 digital power brokers.
Web typography evangelism
Richard has a love and fascination for typography and co-founded Fontdeck, a pioneering web font service. As a self-appointed web typography evangelist, Richard is chief organiser of Clearleft’s Ampersand web typography conferences. He successfully Kickstarted and self-published a Web Typography book, which is now available as ebook and paperback.
Richard is a member of the IxDA, London IA group and ATypI. He has spoken at numerous conferences on user experience design and typography, including An Event Apart, UIE’s Web App Summit and UX London.
Away from the studio
Richard is an avid Chelsea FC fan, regularly cheering from the stands at Stamford Bridge. He loves mountain biking and recently rode all 100 miles of the South Downs Way in a day with fellow Clearleft cyclist Jon. For some reason Richard still buys CDs and vinyl, and fancies himself as the arbiter of musical taste in the office. He occasionally writes about the web and typography on his blog. His favourite font is currently Ingeborg designed by Michael Hochleitner of Typejockeys.
More from Richard
Recent articles by Richard
As of 17 March 2020, Clearleft have taken the decision to close our office and send our employees home, where we’ll be working remotely until the end of April 2020.