User research

How do you use digital to help staff deliver a great customer experience?

From the ethics of AI to the power of community, discover bold ideas and practical takeaways from the conference.

Join us on March 19th 2025, from 1–2 pm, for a live webinar exploring how AI can enhance your research processes.

Conducting occasional research is better than none, but regular, ongoing research is essential for gaining trustworthy insights and achieving great results.

Our latest report, with insights from 155 design professionals in 23 countries, offers practical strategies to help bridge the gap between research and design.

Join us for an exclusive webinar designed to support universities in enhancing their digital presence to drive student applications.

Research into the student application journey, focussing on the main UCAS application window.

At Clearleft, we talk about researching in the open. We believe in being transparent about our work and processes. We love what we do and talking about how we work.

A little bit of service design can go a long way. The trick is to be focussed, purposeful and design your communication with a specific outcome in mind.

Finding the right participants for UX research is vital for ensuring valid results and insights. In this blog post, we’ll cover how to find the right people to run research with.

Can you put a price on the insights gained from evaluative or generative research?

Large-scale surveys are commonly used for opinion polls or customer satisfaction. While they can be a vital tool for design research, they should be used with caution.

Reflections from Clearleft’s UX London 2022 Conference

In this video tiny lesson, I'll share the search shortcuts I use most often for time-efficient discovery.

How can we adapt our tools for better testing?

Benjamin recently responded to a community post asking for advice for settling nerves during a first-time customer research activity.

It’s 7pm in the UK. I started my day talking to someone in Tokyo, before moving to Manchester, and I’ve just finished up in San Francisco. Eighteen timezones. 14,645km (give or take). And no jetlag.

In a remote context what can we do to bring teams together and encourage a hub of learning?

The captioned videos and Q&As from SofaConf 2020 are now live to watch and share.

In our last post we described the merits of guerrilla testing compared with other research methods. In this follow-up post we share some tips for getting better results.

As we launch our 2020 survey we unpack why research (and empathy) deserve a deeper focus.

For some, guerrilla testing is a dirty word. A victim of its own success, its overuse has given it a bad rap. Isn’t it about time we celebrated its strengths and use it when the time is right?

When you have all the stuff but just don’t know how to tell the story.

I’m helping to run a research repositories workshop in March. Find out more about the project and how you can help.

A tiny lesson on how to run a BERT test to measure how people perceive your brand.

Benjamin shares 5 steps to better research.

What makes a high-performing design team?

Earlier this week Clearleft hosted a lively morning of debate around 'Accelerating Your Digital Design Maturity' featuring leading industry voices from Tesco, Babylon Health, Sky, Twitter, Google Ventures and UCL.

Running a diary study can be tough work. Here are a few tips to start you off on the right foot.

Our research with 400 designers revealed a vital contributing factor to design achieving the greatest impact.

A guide for designing successful business tools

When you have the opportunity to add new methods to your UX research toolkit, grasp that opportunity with both hands!