Looking over the shoulder of somebody using a mobile phone.

Technology and software

Customer insights for strategic innovation

How do you lower the business risk by rapidly testing a new market concept in the wild?

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A cartoon-style illustration filled with travel imagery.

Travel

Redesigning a digital culture

How do you thrive in a space where the customer experience can make or break the success of your business?

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The campus of The Open University.

Education

Delivering better digital products, faster

How do you use design thinking to facilitate a leaner, more agile product roadmap?

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Man and woman in office looking at wall of design sketches and journey maps

Utilities

Making digital water bills crystal-clear

How could we save a water company millions of pounds in unnecessary billing-related phone calls?

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A rollercoaster ride.

Travel

Rapidly improving a checkout experience

How do you use a design sprint to turn around a problematic checkout in just two weeks?

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Three people gathered around a table, happily working together.

Retail

Developing creative confidence

How do you build a product team's capabilities and confidence to deliver a responsive e-commerce proposition?

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Happy couple looking at a tablet computer

Financial services

Redesigning a personal banking experience

How do you help a traditional high street bank meet the challenge of digital disruption?

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A close-up of a camera.

Media and publishing

Balancing advertising with user experience

How do you balance a reading experience with responsive advertising?

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