We’re looking for a researcher with demonstrable experience of conducting human-centered design research to join our friendly and supportive team in the heart of Brighton.

You’ll get to tackle big, interesting challenges for diverse clients — we’ve worked with Virgin Atlantic, Penguin, Spotify, UNICEF, and Channel 4 to name a few.

Responsibilities

Your role is essential in helping inform and shape the strategic direction of digital products and services, through:

  • Vision: You ask the right questions early to be able capture, rationalise and articulate the mission, goals and desired outcomes of each client project.
  • Research: You can confidently recruit, plan and conduct qualitative and quantitative research with users and business stakeholders.
  • Empathy: You establish genuine empathy and appetite amongst colleagues and clients for the needs of the users, customers or audiences of the products and services being designed.
  • Insight: You diagnose key client opportunities by synthesising evidence efficiently and effectively, including that provided by secondary research.
  • Validation: You can rigorously measure the impact of design work by facilitating lab-based & remote usability testing, and other validation methods, that produces a high standard of research findings and design recommendations.

Depending on your prior experience and seniority, you may also be responsible for:

  • Analysis: Interrogating each client’s industry or domain, including the market landscape & competitors.
  • Relationships: Nurturing long term relationships with our clients.
  • Leadership: Coaching, mentoring and leading junior colleagues.
  • Outreach: Being an active participant of the broader research community.

Benefits

  • Competitive salary £35,000–£45,000 (Midweight) or £45,000–£55,000 (Lead) depending on experience
  • Flexible, family-friendly working hours
  • 30 days annual leave as standard
  • £1,000 training budget each year
  • A friendly, creative studio environment two minutes walk from the seafront
  • Free breakfasts, great coffee and top notch tea

What we value

We’re a group of smart, passionate people with the support, trust and freedom to do the job we love. We’re free from the typical constraints of big agencies and have fostered a culture that encourages you to do the best and most fulfilling work of your career. There are a number of key attitudes shared by everyone at Clearleft:

You get under the skin of problems
You insist on a deeper understanding of the problem before rushing into solutions, even if that sometimes means starting out with ‘just enough research’. You focus on the needs of the people using your products and services, but are able to understand the complexity involved in balancing them with the client’s organisational goals or technical constraints.

You think strategically
You are a big–picture thinker but understand the benefits of making complex ideas simple through diagrams, concept maps, sketches or other visual thinking techniques. You enjoy working through ideas with clients and colleagues and workshops are often your medium of choice. Your primary outputs are invariably physical rather than digital - such as walls full of post-it notes.

You are articulate
You understand that success can often rest on the quality of communication. You prefer discussion over emails and documents. You pride yourself on expressing your ideas clearly and with a strong sense of purpose that encourages trust from your colleagues and clients, whether that’s a conversation around a whiteboard, an innovative design concept or a strategy presentation in a slide deck.

You collaborate
You do your best work collaborating within cross–functional teams and know that shared understanding is the critical factor in achieving a successful outcome. You instinctively share your findings and ideas with colleagues, peers and the community, and love to see them adapt and evolve as a result of constructive criticism.

You value outputs, but know that outcomes are what matter
You know the best way to tackle complex problems is by remaining adaptable. You understand and respect the differences between the various research, design or development methodologies (such as JTBD or Agile), while not following any practice unknowingly. You have an array of techniques to draw upon, but focus on the outcomes of your work, rather than fetishise the way it looks or how it’s delivered.

Does this sound like you?

If so, please drop me a short email to andy.thornton@clearleft.com, or connect with me on LinkedIn, telling me why you’re right for this role and point to a CV, resume or portfolio of your work. We’re more interested in understanding what problems you have helped solve (and how), rather than seeing a collection of shiny deliverables. I look forward to hearing from you.

Some things worth noting

  • Applicants should be eligible to work in the UK
  • We are keeping this vacancy open until it is filled, which means there is no closing date for applications
  • We endeavour to get in touch with candidates within two weeks of you contacting us, which typically begins with a casual chat prior to a more formal interview process
  • We categorically won’t be working with recruitment agencies on this appointment. Even if you are different from all the others.