Responsibilities

Your role is essential in helping inform and shape the human-centered design of potential digital products and services, through:

  • Vision: You ask the right questions early to be able capture, rationalise and articulate the mission, goals and desired outcomes of each client project.
  • Research: You recruit, plan and conduct qualitative and quantitative research with users and business stakeholders.
  • Analysis: You interrogate each client's industry or domain, including the market landscape & competitors.
  • Insight: You confidently diagnose crucial opportunities by synthesising evidence efficiently and effectively, including any provided by primary or secondary research.
  • Empathy: You establish genuine empathy and appetite amongst colleagues and clients for the needs of the users, customers or audiences of the products and services being designed.
  • Validation: You rigorously measure the impact of design work by facilitating lab-based & remote usability testing, and other validation methods, that produces a high standard of research findings and design recommendations.

You’ll have proven digital experience within the industry and also be responsible for supporting and nurturing our research practice at Clearleft under the stewardship of the Strategy Director, through:

  • Relationships: You build and pro-actively lead long term relationships with our clients.
  • Direction: You can lead, manage or direct colleagues or team members in executing their work to an exemplary standard.
  • Coaching: You can coach and train colleagues or clients to learn new skills, techniques and ways of working.
  • Mentoring: You support the ongoing growth of colleagues, through informal, ad-hoc advice sessions and regular catchups.
  • Outreach: You're an active participant of the broader research community.

What you value

We’re looking for self-driven, adaptable and bold individuals who thrive on the freedom and trust to do the work they love in the way they like. If you strive to do some of the most fulfilling work of your career, in a culture free from bureaucratic constraints, Clearleft may be the ideal place for you.

You get under the skin of problems

You insist on a deeper understanding of the problem before rushing into solutions, even if that sometimes means starting out with ‘just enough research’. You focus on the needs of the people using your products and services, but are able to understand the complexity involved in balancing them with the client’s organisational goals or technical constraints.

You think strategically

You are a big–picture thinker but understand the benefits of making complex ideas simple through diagrams, concept maps, sketches or other visual communication techniques. You enjoy working through ideas with clients and colleagues and workshops are often your medium of choice. Your primary outputs are invariably physical rather than digital - such as walls of post-it notes or whiteboard diagrams.

You're articulate

You understand that success can often rest on the quality of communication. You prefer discussion over emails and documents. You pride yourself on expressing your ideas clearly and with a strong sense of purpose that encourages trust from your colleagues and clients, whether that’s a conversation around a whiteboard, an interactive design concept or a strategy presentation.

You collaborate

You do your best work collaborating within cross–functional teams and know that shared understanding and stakeholder alignment are the critical factors in achieving successful outcomes. You instinctively share your findings and ideas with colleagues, peers and the community, and love to see them adapt and evolve as a result of constructive criticism.

You value outputs, but not as much as outcomes

You know the best way to tackle complex problems is by remaining adaptable. You understand and respect the differences between the various research, design or development methodologies (such as JTBD or Agile), while not following any practice dogmatically. You have an array of techniques to draw upon, but focus on the outcomes of your work, rather than fetishise the way it looks or how it’s delivered.

What we value

We hire for culture add, not culture fit. We encourage everyone to bring their own unique character to the team, feeling free to express themselves in a safe and supportive environment. Hiring people from diverse backgrounds enriches the team's values and the work we do, helping make us greater than the sum of our parts.

If the above resonates with you, we should get together for a chat.

Benefits

  • Competitive salary £45k – £55k
  • Flexible, family-friendly working hours
  • 30 days annual leave
  • £1,200 annual training and wellbeing budget
  • Paid sabbaticals (after 5 years)
  • Work from home, remotely or in the studio
  • A creative studio environment just off Brighton seafront
  • Regular socials that bring us all together (from picnics to countryside walks and days out further afield)
  • Cycle-to-work scheme
  • Employer contributed pension up to 5%
  • Discretionary income tax-free annual staff bonus; one of the perks of being an employee-owned company

Does this sound like you?

If so, please send a short email and your résumé or CV to andy.thornton@clearleft.com, telling us why you’re right for this role.

Application deadline: 31 August 2021

We look forward to hearing from you.

SOME THINGS WORTH NOTING
  • This is a full time permanent role.
  • Applicants must be eligible to work in the UK.
  • We're currently all working remotely due to the COVID pandemic, but intend to reopen our studio in Brighton ASAP.
  • We welcome applications from anyone as long as you're open and able to travel to gather with the rest of the team in Brighton on a monthly basis (travel restrictions permitting).
  • We aim to get in touch with candidates within two weeks of contacting us.
  • Our selection process typically consists of an informal chat prior to an interview with colleagues, currently all conducted online.
  • Clearleft is an equal opportunities employer committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.