About Clearleft

Clearleft is an employee-owned collaborative team of designers and technologists who share a passion for transforming people’s lives through digital design. We were the first user experience design agency in the UK and have since grown to work with design leaders and organisations across a multitude of sectors, including the likes of Penguin Random House, Virgin Atlantic, Lloyd’s of London and The Wellcome Trust. As the creators of world-renowned events such as Leading Design and UX London we’ve trained thousands of designers and leaders from across the globe in our international conferences, workshops and retreats.

Business Relationship Manager

We’re looking for a Business Relationship Manager to help identify and develop new relationships with our potential clients. You’ll lead on the formulation and implementation of an outbound sales & marketing strategy that uncovers new opportunities and showcases to prospective clients what we do, and the value we can bring to their organisations.

Responsibilities

Your role is essential in helping us form and nurture long-lasting and mutually beneficial relationships with clients through:

  • Relationship building. Proactively build new client relationships and strengthen existing ones in a way that’s aligned with our company values
  • Marketing. Establish and implement a clear outbound sales and marketing strategy by analysing market trends for our target markets, and initiating appropriate outbound marketing campaigns to attract and retain new clients
  • Tracking and governance. Maintain and optimise our CRM database and outbound sales pipeline to track the effectiveness of outbound relationship and marketing initiatives. Work to agreed targets on a quarterly basis, set by Clearleft’s board
  • Work closely with our events offering. Create and nurture relationships at our events (both virtual and face-to-face) and across our wider industry
  • Channel management. Day-to-day management of our digital channels including social media, email, PR and website and other media
  • Support and coordination. Coordinate new business proposals, pitches and timelines to ensure the right people in the studio are involved in the sales process
  • Digital / design domain knowledge. Gain or grow a genuine understanding of how Clearleft works, what we value and the value we bring to our client engagements

While your self-motivation and relationship skills are paramount, a proven history of successful sales & marketing campaigns and meeting or exceeding sales targets is essential, backed by at least 5 years’ experience within the digital industry.

What you value

We’re looking for smart, passionate people who thrive on the freedom, support and trust to do the job they love. If you want to do the best and most fulfilling work of your career, in a culture free from hierarchical and bureaucratic constraints, Clearleft is the ideal place for you.

We hire for culture add, and values fit. We believe that hiring people who come from different backgrounds enriches the team culture and the work we do. We like people to bring their own unique style and set of experiences to the team and help make us greater than the sum of our parts.

If any of the following values resonate with you, then we should get together for a chat.

You’re principled

You know that business development for a user-centred design studio isn’t the same as a typical sales role. Instead you’ll know it requires a consultative selling mindset, where you’re helping to solve problems—not close deals—that benefit our clients and the users of their digital products or services.

You’re adaptive

You’re happy to jump in feet-first, trialling new ideas and approaches in both sales and marketing. If you don’t get them right the first time, you’re resilient, learning and adapting for next time. You’re comfortable multitasking and working effectively with various disciplines in a fast-paced design studio including design, research, operations, strategy and development.

You’re a great communicator

You prefer discussion over emails and documents. You pride yourself on expressing your ideas confidently and clearly, and with a strong sense of purpose that encourages trust from your colleagues and clients alike, whether that’s a conversation around a whiteboard, an innovative marketing campaign or a new client pitch deck.

You’re collaborative

You do your best work collaborating—two heads are better than one after all—and know that shared understanding is the critical factor in achieving a successful outcome. You instinctively share your ideas with colleagues and peers, and love to see them adapt and evolve as a result of constructive criticism, as do you.

Benefits

  • Competitive salary £45,000 to £55,000 pa, depending on experience
  • Employer contributed pension up to 5%
  • Flexible, family-friendly working hours
  • 30 days annual leave as standard
  • £1,200 training and well-being budget each year
  • A friendly, creative studio environment two minutes walk from the seafront
  • The option to work remotely
  • Regular social gatherings to bring the studio together (from picnics to countryside walks and days out further afield)
  • Cycle-to-work scheme
  • Sabbatical policy (after 5 years)
  • Wellbeing allowance - during UK lockdown
  • Charity donation matching
  • Discretionary income tax-free annual staff bonus; one of the perks of being an employee-owned company

Does this sound like you?

If so, please send a short email and your CV to tessa@clearleft.com, telling us why you’re right for this role.

Application deadline: March 31, 2021

We look forward to hearing from you.

Some things worth noting

  • This is a full time, permanent role
  • Applicants must be eligible to work in the UK.
  • Due to UK government restrictions we are currently all working remotely from our homes. Once restrictions are lifted we will be returning to the studio in Brighton.
  • We welcome applications from people who do not live in Brighton. There would be an expectation that all employees gather as a group, monthly and in-person where possible.
  • We endeavour to get in touch with candidates within two weeks of you contacting us to let you know if we’d like to chat more.
  • Our selection process typically begins with a casual phone call prior to a more formal interview process, currently all conducted online.
  • We categorically won’t be working with recruitment agencies on this appointment. Even if you are different from all the others.
  • We are committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.