Clear Thinking

Latest news and opinion from the Clearleft team

  • Vision vs. Leverage

    In my previous article, I wrote about some of the misconceptions with “agile” that I see in organisations. This article will focus on one of them specifically – the common (mis)understanding that agile—and more recently lean start-up methods—are seen as operational and tactical, rather than strategic. Where does the confusion comes from? In particular, I want to acknowledge the role that the person who leads the project operations plays in realising the product vision and creating a context for the team to succeed. That person could be a Scrum Master, or an Agile Project Manager, or a Delivery Manager, depending on the context.

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  • UX Design and Service Design are growing ever closer

    For the longest time I’ve maintained that Service Design was a specific discipline, distinct from UX Design. It’s true that they have a lot in common, like the way both fields approach problems through a user-centred lens. They also use many of the same tools, such as design games and personas. Even some of their distinctive tools, like the service delivery blueprint have similarities with our own user journey maps. But if you spent any time with a credible Service Design agency five or ten years ago, you’d easily spot the differences.

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  • Misconceptions about "Agile"

    I’d like to address some of the top challenges that I see people face with implementing a culture of agile philosophy in our industry. I am an Operations person. I call it Operations because of the huge amount of grief associated with the various guises of project management (project manager, program manager, ScrumMaster, Agile Coach and many more), largely due to the behaviours exhibited when this role goes wrong.

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